Social Media Replies
Having a social media platform for your business should not
be a set-and-forget way of getting your name out there. Unfortunately, this is
the case with most companies hence little or no control over social media communication.
Today, most people, especially the younger population, have
deviated from the traditional email and phone type of communication and tend to
prefer social media and live chat. Having a dedicated team to respond to
comments and direct messages goes a long way in managing online reputation.
ZolaDesk gives you the opportunity to hire a professional
support team that is well-trained in managing social media replies. Whether a
customer leaves a good or bad comment, our team will deliver a timely response
in a polite manner to shape perception and steer communication in the direction
that is beneficial to your company.
Considering social media comments are public, our customer
service representatives will deliver personalized messages that give the
impression that your company truly cares and is working to resolve any pending
issues.
If you are running Facebook ads or simply need a
professional team to handle your day to day instagram/ twitter/ Facebook post comments
and messages, ZolaDesk is the right place for you. We guarantee quality, quick
responses with measurable results.
