Live Chat
In a world where online users require almost immediate
response to their queries and concerns, offering Live Chat Services is a plus
for any serious company with an online presence. However, Live Chat Demands
quick accurate responses. In fact, studies show that delayed responses lead to
negative feedback, poor rating, and sometimes loss of potential customers. At
ZolaDesk, we offer outsourced Live Chat services. We have a team of
professional customer service representatives specializing in live chat
services and with a little training about the kind of products/ services you
offer, they can hit the road running delivering great results for your
business.
Here’s why you need to hire our Live Chat agents
Most customers prefer live chat because it gets their
questions answered immediately. This feels better than sending an email and
having to wait for a response which in most cases delay. When you outsource
your live chat services to us, we ensure you get a professional support team to
offer quality, timely responses. It’s also important to note that during a live
chat, agents can observe the tone and sentiments of a customer and adjust the
style of engagement accordingly. By so doing, live chat agents are able to
maintain rapport and establish a friendly, meaningful relationship that in turn
benefits your company.
Live chat is undoubtedly one of the best ways to connect
with prospective customers as well as new ones and give them the confidence to
spend money on your product/ service. Hiring live chat agents shows you are
available to help, which boosts trust.
Keeping live chat staffed around the clock is the best
decision you can make to help your company remain competitive. However, 24/7
live chat can be costly and difficult to manage and that’s where outsourcing
comes in handy. At ZolaDesk, we offer 24/7 staffing at affordable prices.
Hiring talented live chat agents gives you the opportunity
to do it right and earn business of your competitors who either don’t offer
live chat support, or provide poor live chat services.
Are you overwhelmed by your live chat support needs or
simply getting started with Live Chat? Consider outsourcing to us for amazing
customer service experience.
