ZolaDesk is a leading global customer Service Outsourcing agency based in Eldoret, Kenya. We partner with both disruptive startups and well-established companies to offer the best customer service experience. Key areas of service include; Email support, Live Chat, and Social Media Management. We also offer customer support and order fulfillment services for ecommerce websites.
What sets us apart from our competitors is that we continually train our customer service representatives to match the ever evolving customer needs. Moreover, we maintain a constantly updated knowledgebase to ensure we serve your customers better within reasonable times. At the core of our business is customer satisfaction. We strive to deliver accurate responses with quick turnaround times.
Our Services
Our competent team will handle your inbound/ outbound emails in a professional manner with a quick t see more...
View ServicesImprove customer experience and drive sales with our 24/7 live chat services. Our trained reps provi see more...
View ServicesOur social media management services help businesses boost their online presence and attract more fo see more...
View ServicesZoladesk takes customer service seriously and what I like most about this company is the continuous training of their customer support representatives to keep up with our evolving company demands. They are also flexible in terms of staffing to accommodate the peak and off-peak seasons
Director, Owshelf
Our company deals mainly in the sale of musical instruments and sound systems and sometimes we encounter technical questions from our customers. Customer Support Representatives from Zoladesk are quick to learn and offer the best experience to our customers.
HR, Symphony Sounds
Zoladesk is a reliable customer support agency. Being a disruptive start-up company, they took the burden of customer service off our shoulders leaving us to concentrate on our core business. Nothing beats quality and professional customer service and for that, I rate 10/10.
CTO, Anzila
